dream yacht charter complaints

Dream Yacht Charter

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Virgin Islands, Virgin Islands 00802

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The crew of Captain and Chef/steward get a 5 star review. For the following reasons, they get a 1 - problem with bathrooms made all cabins smell like feces and urine. Some cabins even had back up of feces and urine, ughhh. Took 5 days to fix. 7 of 7 batteries were dead. That means generator had to run 24/7. For the forward cabins, that means sleeping with a train underneath all night long. Some cabins never had hot water, the others had intermittent. We're talking only 4 cabins. The main sail broke after first use. Jib sail broke after second use. So basically we had sails for 2 of about 20 cruises. There is more but you get the point.

Purchased a boat through them. Has been one of the worst overall experiences dealing with their high level of incompetence. Helen Keller had better communication skills than their after-sales team.

DONT. PLEASE DONT GIVE THIS AWFUL COMPANY ANY OF YOUR TIME OR MONEY. THEY WILL RUIN YOUR VACATION. It is evident that Dream Yacht Charters had no intention to fulfill its obligation to our reservation or booking contract from the beginning. Even if you are not a sailor the list below gives you a sense of their "double dipping" gaining monies from our booking and clearly booking the vessel to another party the minute we could not take any more lies or failed repairs. We left the unseaworthy boat and they quickly prepared it for a new client. Just about the most abhorent unsafe practice. No refund, No acknowledgement of their responsibility, no maintenance records. Anchor & Windlass * Windlass broke on 2 occasions rending the boat inoperable and leaving crew in exposed unsafe conditions, without the ability to raise or lower the anchor manually. * Anchoring - a 5:1 scope ratio is generally considered the minimum standard for anchoring; we were advised to put down a 3:1 scope and when doing so the boat dragged at night despite a good set on the sandy bottom requiring crew to attempt to sail back to safe moorage during the night. For the Indian ocean a 7:1 scope may be more appropriate. At best Dream Yacht Charters provided a 3.8:1 scope ratio for the anchor yet telling us to only use 45m which is 2.8 scope without any markings. Main sail * No reef points on luffed main sail, making it impossible to reef the main as there is no reef 1 tack or reef 2 tack point thus there is no way to secure the foot of the sail while reefed. * Reef points exist on the leech, however they are only lines through the reef points back to the winch which risks tearing of the main sail when downward pressure is applied, as usually a vessel of this size has a block system for reefing on the main sail. * Defective main sail halyard unable to winch to the top due to underpowered winch size and inappropriate line sizes. * Unable to sheet in Jib for proper sailing angle as lines slip through winch, due to inappropriate sized winch and lines. Genoa Main Sheet winch blew apart port side under sail Dingy * Dingy under inflated and had leak in hull, outboard motor would not stay on for more than 2 mins, no oars provided - crew had to swim 0.5km to shore dragging dingy and then waited 6 hours for rescue. * All crew members were injured during the swim with crew suffering from deeply embedded sea urchin spines that required medical attention and caused inability to walk easily for 1 week. Additional Issues * Refused to provide us with a tank key, despite us asking several times * Freezer did not work * Watermaker has not been serviced, it is "operational" but water quality is poor and monitoring dials not working - crew were unable to drink water from Watermaker without violent nausea * Swim step ladder was unsafe - it was attached to rotted wood on Transom which gave way under any strain * Auto pilot will not helm by wind angle

We chartered twice, directly through DYC in Raiatea French Polynesia. The first charter was 5 years ago and the current one was two weeks ago. Both were amazing. The polynesian staff are considerate, skilled, and excellent and the customer service officer Olivier is amazing. You can sail where you want on the high pacific between the Leeward Islands and they will help you. Olivier enthusiastically confirms your daily plans. If something goes wrong not too far from home a speedboat will rescue you. The boat was what we expected. These boats are extremely complicated nowadays so issues will arise, but we were completely satisfied overall. We need to remember that bareboating means a bare boat. I brought some extra line that was invaluable. Next time I would bring a few extra shackles, because they can shake loose in a squall.

I have chartered sailboats at least 15 times. Hands down the worst experience ever, Thank goodness Montenegro was AWESOME. To begin our debacle, we chartered the Cat for 10 days. Had signed contract for months. They emailed later and said we couldn't have the boat for 10 days, but only 7. Tried to argue about signed contract, they basically said tough and too bad and if we continued, they would cancel charter entirely. Then we arrived already disappointed. There was literally NO chart briefing. First time ever on a charter. In fact we sent them an entire itinerary seeking their advice prior to arriving, they said that couldn't(wouldn't comment, seriously?) The list of issues; 1 They asked our shoe size for fins when we chartered. They had 3 sets of fins/mask/snorkels on boat, random sizes. That's it. Many had their own they could have brought. 2 The Port side bathrooms had water on floor. They couldn't care less. Later they explained to us that to drain water from floor, turn on faucet to start floor pumps. Any easy fix that they didnt bother to tell us when we were concerned 3 The salon table was broken, we discovered this on our first day as we tried to convert it to a bed and it fell apart. This was the ONLY time they helped us. They actually sent someone to fix. Two bathroom door handles fell off every time u went to open door. They fixed one when they came out, not the other. 4 We rented internet(extra charge) We asked if it worked in sailing area, said they had no idea) we tried it for 35 Euro anyway. Worked for one day. When we pulled into a harbor and plugged into shore power after about 36 hours, it never worked the rest of trip and we had NO outlets for for days so couldn't use anyway. When asked how to fix the outlets, they hadn't a clue. When we returned to base, they found a fuse had "popped" A fuse box that was hidden and they never told us about during boat introduction. Seems to me someone from base should have been able to tell us about this issue and how to fix while we were on the move. We had to share a few USB ports to charges our phones so we could take photos. They refused to refund the 35 Euros for hotspot which we obviously couldn't use without outlets and it hadn't worked before that. :( 5 The stern of the boat floor was filthy!!!! 6 The dinghy gas can was a joke. It had NO air hole so trying to fill dinghy was quite difficult without spillage. Every other dinghy I'ver ever had was supplied with a 2.5 gallon gas tank so one could easily see when needed more. His motor had about a 2 quart gas(generous estimate) tank hidden under engine cover so had to check it every day and try to fill with a ridiculous gas can 7 We woke up one morning to 65 knot winds and pouring rain sideways and lightening. The base did not warn us of impending storm and heard nothing on the radio. We went to look for foul weather gear, Yup, U guessed it NONE. First boat EVER without two sets. During the storm, three moorings in the cove where we were staying in dragged boats 100 M. One boat decided to disconnect from the dragging mooring at our bough and as he cut across our bough, he clipped our boat. This caused the mooring line(from mooring) to snap. We spent the next 2-3 hours motoring into the wind until we could find another mooring to try. After storm passed, one of the taxis came out to us to see how we were. We reported what happened. A few hours later, the taxi was taking photos of our bow. We asked him why. He told us Dream yacht charters wanted photos. So they knew our plight and it appears their only concern was the boat. The NEVER contacted us to warn us of storm OR to check on our safety after!!!!!!!! Even the captain of the boat that hit us returned to check on us after he left that bay!!!! Luckily( and rightfully) they concluded we had no fault as the mooring line(from mooring broke) and another boat hit us. There was more, but I hope u get the point! Date of experience: June 2024

No change Dream Yacht Charter, the COMPANY, simply don't care about your experience. YOU have paid in advance tens of thousands of dollars and you are STUCK with a local franchiser who may or may NOT fulfill your agreement. You show up at the marina hot and tired from travel dragging your luggage and your sorry sucker ass fingers crossed that the boat you contracted for is even there or in any condition to sail. INTERCOURSE these people and their way of conducting business. You have been WARNED.

Avoid at all costs. You will be screwed it's just a matter of to what degree. From boats that simply aren't there to serious safety issues on the ones that are there. In between will be old moldy mattresses backed-up sewage from the waste tanks no refrigerator no promised gen-set. All not compensated by the "Dream Yacht" non-existent "customer service" and their lousy $600 "refund" after you've literally spent tens of thousands. Picture yourself standing in the hot sun at the marina with no place to stay no provisions no communication with them about the broken boat you've contracted and you'll get the idea.

Sent us out on a mostly broken boat and did not care at all. We pulled out from the dock to find that almost nothing worked. No fridge, no generator, no outlets, nothing that we paid extra money to have. The boat Skippy Cat (the Fountaine Pajot Elba 45) was the worst boat I have ever been on and they had no idea how a thing on it worked. Brand new boat (been in the water for less than a month and a half) and yet it was almost entirely useless. And of course, they could not care one bit because they had already been paid. They completely breached their contracts for everything they were supposed to have and before you know it you've already signed away any liabilities they may have for making sure anything works. Not one single person there cares because they're all making their money regardless of how awful they are. One woman there (Virginia I'm talking to you) will stand there and patronizing you while blowing smoke in your face when in reality she doesn't know a single thing. We asked her where to take the garbage off the boat to throw it away and she couldn't even tell us where their garbage area was. One of the guys working the dock told us and she acted like he was below her for even knowing. This heinous woman was also yelling (in the most disrespectful way possible) at this woman who was just doing her job of cleaning the boats that had just come back into the marina. That lady cleaning had much more restraint than I do because just from watching her speak to that woman like that I was about ready to chew her a new one and send her into the water. I have never met a ruder, more entitled, flaming garbage pile of a human and I sincerely wish her the worst. There is no excuse for talking to another person the way she feels she has the right to. We went to Antiqua and if you see this before going you are much better off going anywhere else and so much better off never dealing with the people at DYC.

My wife and I have chartered a few times and booked with a couple of different charter companies. This year we decided to go to St. Martin and booked with Dream Yacht for a trip from June 14th-21st, 2023. The booking went fine and the customer service representatives I dealt with were helpful and pleasant. I did receive an e-mail on May 25th that they had changed our boat, but the new boat was substantially the same as the old boat so I was not worried about that. We were scheduled to leave on a Wednesday. The Friday before, we found out my brother has cancer. They scheduled a medicine port to be installed early Monday morning and by Monday evening, we found that his cancer has spread, is not curable and will be terminal. Tuesday we picked up our 5 year old black lab from the vet as he was having an issue with his paw. We found out that he has cancer as well and the prognosis was not good. My wife and I could not imagine leaving our 12 and 15 year old daughters or the rest of our family during such a trying time. We canceled our vacation with Dream Yacht Charters by phone and I explained to the agent I had been working with the reasons behind the cancellation. My family had other concerns on our minds, of course, but the high cost of this vacation was also of concern for us. On June 21st, 2023, I sent an e-mail to the agent I had been working with at Dream Yacht Charters. I was requesting the vacation be re-booked for the same boat and dates next year so nobody is out anything. I reasoned that the boat owner would not be upset as that boat had only been booked for a couple of weeks before that cancellation and we could re-book that boat and the owner would still get paid. The company would not be out money as they would keep my payments. My wife and I would still get to enjoy the vacation that we already paid for. I did not get a reply. I waited what I thought was a reasonable amount of time and then sent another e-mail on July 17th, 2023 reiterating my first letter and expressing my disappointment that I had not heard back. I did not get a reply to that letter either. It is now August 16th, 2023 and I never heard back from Dream Yacht Charters. My family went through (and continue to go through) a very difficult time. Dream Yacht could have made a decision that cost them nothing and helped out their customer. They could have been sympathetic and accommodating. They could have developed a long-term customer. They did not do those things, instead they kept the money and ignored me because they already got their money. A company with those ethics is not a company I want to do business with.

DYC bareboat in Abacos. April..May 2023. S/V Yepa (on loan out of New Prov). This was my second time chartering with DYC in the Abacos - once before Dorian and the Rona and and once after - and I simply can't say enough good about the experience. The pre-sales team was great in getting us a boat and a plan that fit our trip, the post-sales team followed up on things, and the charter base in Abaco treated us like nothing short of family! We initially reserved a Lagoon 52; two days before boarding, we were notified that a sail drive on the 52 needed to be repaired - we were upgraded to a Bali 5.4 at no cost. The Bali came from the New Prov base, overnight. A few minor issues at inspection - like all charter boats do - the Abaco base took care of everything that morning. They were willing to fix a New Prov boat to make an Abacos customer happy. We thought that was cool of them. The problems: Chain counter was inop (we just counted like olde tyme sailors). Bow thrusters were inop (first time I've seen bow thrusters on a cat --- why???). High Pressure pump on an A/C needing to be reset was the worst of it. Sailbag had the average charter-boat wear and tear, zero actual issues there. Watermaker worked fine for the week. Generator worked fine for the week. Fridge worked fine for the week. Icemaker worked fine for the week. A/C worked fine for the week (HP reset was before leaving the dock). Toilets, shower, sinks, stove, winches, lines, standing and running rigging, engines, etc, all in top shape. Two full propane tanks. Barbeque tools. SQUEAKY CLEAN barbeque (should be - it was propane). Bilges dry, through-hulls clean, circuit breaker fine, lights fine. Transom shower fine. Swim ladder fine. Hatches and ports and windows and doors all fine. Chart plotters up to date. Autopilot worked like a champ. No scratches or sunfade on any instruments. Zero scratches on the magnetic compass. Dived the boat on a few snorkel outings - very little growth underneath, rudder and skegs all in good shape (fantastic shape considering a charter boat!). A few torn handles on the dinghy - average wear and tear on a charter boat. We used the dinghy several times most days (had enough crew to require 2 trips on most outings), no problem at all. Dingy motor was tuned well. The supports on the dinghy platform was not sized for the dinghy - a very minor thing, no inconvenience at all. Kitchen was well-appointed. My brother is a chef, he brought his own tools, the second day he put his tools back in his bag. The charter base manager was great - we ran through our float plan and he suggested a few things that made the trip better. The charter base customer care manager was also great - checked to see if there was anything we needed to make our trip more comfortable or enjoyable, made sure we had answers to any questions. We hired a day skipper for 1 day, to help us learn the specific boat; I would not do the day skipper again. He was a contractor but I still put that on DYC because they hired him. I also put that on me - crew and I should have invested the time in walking the boat and dry-running certain operations instead of relying on someone else. We had a few challenges the first few days, as you do with new boats, and the base was always responsive and helpful. One of our crew got sunstroke towards the end of the trip, so we asked if we could come in early and stay on the dock. When we pulled in, DYC met us and asked if anyone needed medical attention - they had already called clinics to verify that someone was available should we need it. We did cause damage to the boat (sorry, owner!) - we notified the base when it happened, and reminded them of the damage when we pulled in. They went over everything with us, and we came to a very amicable agreement. I've got friends who are charter brokers; I've got friends who have discounts with charter companies; it might be different in other bases - for sure I've seen some posts here that would steer me clear of DYC in certain spots - but for the Abacos I simply can't think of any reason why I would not charter with DYC. Similar experience in 2018 on a Lagoon 42 in the Abacos with DYC. Watermaker, generator, sails, rigging, cushions, galley, cabins, heads, electronics, dinghy, etc, all in great shape. I've seen some great reviews for DYC out of the USVI and I've seen some terrible reviews for DYC out of the BVIs. The maintenance of the boats really should be a global standard for an organization, but it will differ amongst charter bases. Also consider that a lot of charter fleets weren't maintained to standard during The Rona - we waited until 2023 for a few reasons, one of which was to give the charter companies a year'ish to bring the boats back up to standard.

Covid delayed this crewed booking from Scrub Island in the British Virgin Islands for three years, finally completing it this year. Dream Yachts downgraded us from a Lagoon 620 to a 58' boat, which all things considered, was disappointing but OK. Boarding is supposed to take place at 6:00 pm on the Saturday the booking begins. We had to sit dockside, watching the boat being cleaned out, provisions brought aboard, and by the time we were allowed to board at 8:00 pm, the provisions still were not stowed. Dinner? Late. Based on the boat not being ready for us, we assume it had come in from the previous week's charter. The weather was raining. After leaving Scrub Island, we all learned the toilets weren't working properly. The toilet in our cabin had a gasket leak at the base which allowed sewage to drain over the floor and into the shower for the entire trip. We were given towels to soak it up, but since there was too much,we ended up with sewage soaked towels wrapped around the toilet base with the stench of sewage the entire week. How could this happen to all of us if the boat had just returned from charter? Why would we have been given such an unacceptable boat? Sailing? Forget it. The chartered captain of the boat discovered the mainsail wasn't safe to use. Finally, on the Friday before we left Saturday, he patched it up enough we could sail for the last few hours back to Virgin Gorda. Seven days, maybe three hours of sailing. We were so glad the electric generator worked, otherwise it was impossible to sleep without air conditioning as there were no fans in the cabins. We really liked the captain and chef. But because there were so many things wrong with the boat, the captain worked all hours of the night trying to fix things. One night we had to listen to a power drill noise that sounded like it was almost in our cabin, in the middle of the night for quite some time. It appeared that Dream Yachts sends you out on a boat with major problems and lets the captain try to fix them. The paying clients have no choice but to live with those problems. I don't know about other charter companies, and they may all have similar policies, but when you arrive at Scrub Island, you're required to pay in cash, an additional $550 each couple. I'll bet a lot of our $3,300 total cashbox payments went to trying to fix the boat. Can you imagine an airline requiring a cashbox payment to fix a broken plane? We all agreed that's the last Dream Yacht Charter we'd sign on for.

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Dream Yacht Charter   Reviews

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Reviews 3.2.

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Dream Yacht Charter Kotor

Rented a sailboat for a week in Kotor, Montenegro in September 2022. When we had our checkout the base manager came straight on to the boat and went straight to the gearbox oil dipstick, before he looked at anything else, announced we had “milk in the gearbox” (water), that we must have run over a line or a plastic bag and that the diver would confirm. The boat had to be removed from the water and we had a huge insurance claim. I know full well we had not hit a line and had inspected the propeller many times snorkelling. Of course the diver found nothing and after an hour of arguing the base manager relented. It was a brand new boat that also had a broken bow thruster and broken Bimini. I have been very suspicious of this milk scam ever since and now check the gearbox first thing at check in any time I hire a boat. This summer we hired at another company in Split, Croatia. Got to know the base manager and told him the milk story. He said DYC is famous for not maintaining boats. He also checked the milk story with a friend who works and DYC Croatia who said that is a common scam. He would never check the gearbox oil unless the diver found something on the propeller shaft. I don’t usually write reviews but this confirms my suspicions about DYC. Advise you avoid them in the Adriatic or be aware of this scam. It’s similar to the scam the major care hire firms are using in Spain and Portugal to claim for old damage from previous hires…. Beware.

Date of experience : 21 September 2023

Tahiti: Favorite Charter Yet!

Tahiti is incredible and seeing it by boat will leave you feeling bad for everyone stuck at a resort! This was our third charter with Dream Yacht and we enjoyed an excellent experience during booking, check-in and check-out. The base staff in Raiatea are welcoming, informative and genuinely hustle to get you off the dock. We can't wait to return and explore more of French Polynesia!

Date of experience : 13 July 2024

10 days on a Bali 4.6 out of Raiatea

10 days on a Bali 4.6 out of Raiatea. Great trip. Loved it. Normally have gone with Moorings/Sunsail, but as of late their prices have gotten excessive so been trying out DYC. This was my second trip with them (first in La Paz) and already booked a trip for 2025 in Greece with DYC because of great experiences. I generally try and go on their Super Premier or Premier boats to reduce chance of age related issues. Specific to Raiatea, French Polynesia - awesome charter. Want to go back! Great folks.

Date of experience : 22 June 2024

Fabulous family vacation to Tahiti

We had a great family trip to Tahiti ( 6 adults 3 older children) , chartered a 6 cabin catamaran with Captain and Cook. Our Captain was amazing. She asked where we wanted to go, gave suggestions, and then we proceeded to have an amazing week. She took us to some amazing snorkeling spots (black tip sharks, sting rays, beautiful fish) , botanical garden, vanilla plantation, rum distillery and a pearl farm. She was always first and foremost concerned with our safety and comfort. Food was good and plentiful. Catamaran clean and comfortable. We have been on more elegant catamarans but all the above more than made up the difference. My only criticism for Dream Yacht Charter is that they post actual photos of their catamarans on their website. We would not hesitate to book with them in the future. BTW our Captain was Hemanu and Cook Daisy.

Date of experience : 21 June 2024

Unforgetable experience in Sardinia

Had an excellent experience since the booking process until the end of the charter. Everything worked well with the boat and skipper. The team was very professional and efficient. That was our first experience abroad and we intend to repeat.

The Dubrovnik base was a great location…

The Dubrovnik base was a great location to start our sailing experience. The DYC team got us out on time as promised and the yacht was as expected. Nothing was missing and the vessel was in great shape! Croatia is the most beautiful place to experience and the many islands we stopped in were a lot of fun and the anchorage’s and moorings were amazing [Hvar, Mljet, Lostovo, and Pelisaic]. We will come back and spend more time. Dan Long

Date of experience : 18 May 2024

We had two great experiences with DYC.

We chartered twice with DYC in Raiatea, French Polynesia. We had a great experience both times. We booked directly with DYC, and not through a third party. Both times they delivered. Also, their insurance policy is great. You can sail more or less wherever your want if you are competent. And they will encourage and help! Dream on in the US or EU! When I read all of the bitter posts, I roll my eyes and think that the usual CYA US attitude is going to destroy the whole industry and then nobody can sail in paradise. At least we still could.

Date of experience : 04 June 2024

Unsafe yacht

I chartered a 52 ft yacht in Antigua and it was unfit for purpose and potentially dangerous. There was an extensive list of faults which ruined our holiday, including a windlass that did not operate, an anchor that did not swivel, reefing lines jammed in the boom and hazardous swim ladder. The yacht also lacked basic appliances, had a hole in the kettle and missing fire extinguishers. This is an accident waiting to happen. I could go on… Dream yachts refused to even acknowledge my emails and sent no apologies. Avoid them at all cost.

Date of experience : 13 December 2023

DYC makes it really easy to charter

DYC makes it really easy to charter a bareboat sailing vacation. Having done a dozen trips with the competition in BVI, Bahamas, Greece, Italy, etc I feel more confident in Dream's ability to get you on a high quality boat on time and in good condition. When they missed the boat (pun intended) in one situation, they were also gracious about admitting fault and offering a credit to future trips. I especially want to call out Savannah Collins on the American sales team who was a joy to work with over the phone. Thanks for everything Savannah!

Date of experience : 10 November 2023

Unfortunately disappointing (Abacos)

Unfortunately our 3rd tour with DYC was disappointing. The captain was disinterested, rude and barely present. The Abacos are still worth seeing - with a different crew. Despite our feedback, Dream Yacht Charter didn't get in touch. Bad customer service for us. We sailed the last time. Well, we hardly sailed.

Date of experience : 09 December 2022

Reply from Dream Yacht Charter

Hello Lasse, Thank you for taking the time to share your concern. We are sorry to hear that your experience did not meet your expectations and fell below our standards. In order to investigate the case, please fill in this form (https://bit.ly/dreamyacht) as it is our goal to provide the best experience, and we take that commitment very seriously. Thank you for contacting us, the Dream Yacht team.

Horrendous Experience - Took ALL our money and no holiday

Horrendous Experience Dream Yacht Charters cancelled our holiday before the departure date due to Covid—19 lockdown in UK & Greece BUT then refused to return a single penny We lost the entire amount we paid - 100% of the holiday price They just ripped us off They are NOT ABTA either Do NOT use them under any circumstances

Date of experience : 10 April 2020

Hi Paul Smith Our thoughts are with all those affected by this worldwide pandemic and our priority is the safety and wellbeing of our customers and staff. In response to the unprecedented travel disruption, we have a clear policy to accommodate our customers which allows for flexibility where possible to help with rescheduled bookings. Please contact us with your booking reference details so we can help on [email protected]. Best wishes the Dream Yacht Charter team

No Dream in Dream yacht Charter

This was my worst vacation. We bare boated and the boat broke down, for 5 days we were stuck in a marina, while the boat was repaired and DYC has refused to do anything. these additional costs, we didn't plan for, and we lost a huge part of our vacation. before you book with them, try getting a hold of the base in the Bahamas, or a supervisor or someone who deals with complaints or refunds. Aside from sales/customer service (booking) you wont get past the iron curtain!

Date of experience : 11 December 2022

Hi Davey J, thank you for your review. We are saddened to hear of your dissatisfaction with this situation. Our team works tirelessly to provide boats in top condition, and we’re truly sorry that you experienced these issues. Please fill in this form (https://bit.ly/dreamyacht) with your booking details so we can investigate your case further. We want to provide the best experience to our customers, and your feedback helps us improve. Thank you for letting us know, the Dream Yacht team.

First experience with DYW and first…

First experience with DYW and first time with DY Croatia. Preparation and briefing with the service team in US was so thorough that when I got to Dubrovnik ACI Marina everything run smoothly. No hidden costs, everything very transparent. We took a skipper who happened to be top notch, a local celebrity. Trip was excellent in all respects but we had little wind and we had to motor most of the time: next time I will make sure we reserve minimum guaranteed winds of 15 knots LOL

Date of experience : 19 August 2023

Cabin charter in Corsica South cancelled with no explanation

Booked and paid last May a cruise (cabin charter) in Corsica South for the w/c Aug 7 (2 cabins); two weeks before the start of the vacation (overall 2 weeks with trips to Paris and Bordeaux already booked), my cruise was cancelled for "overbooking". Despite several attempts to get an explanation, an excuse or a counteroffer, no one from both DYC Italy nor DYC.com replied so far (after a month). I'm very very disappointed for this, especially because I was a DYC client since years (5 cruises so far). While I want to thank Mondovela, the Italian DYC agency, for providing me with a backup solution in Sardinia, saving at least partially my summer holidays. P.N.

Date of experience : 26 August 2021

Hi Piero Thank you for your feedback. We are so sorry to hear about your issues booking with us. At the time your booking was made we were in the process of migrating our reservation system and your booking was received on our old system which resulted in an overbooking of the cruise. We were in touch with your broker and proposed alternative dates and destinations which unfortunately did not work. We are so pleased they found an alternative solution for you. We hope you will return to us so we can show you how our booking process has improved. Best wishes the Dream Yacht Charter team

Great charter with Dream Yacht in St John

Had a great bareboat charter sailing around St John out of St Thomas with Dream Yacht Charter in a brand new Fountaine Pajot Lucia 40. Thanks to Dawn Fingers and the rest of the team for helping to accommodate our last minute booking. Highlights were Zozo’s at Caneel Bay and Cruz Bay. We’ve booked bareboat charter with Dream Yacht a number of times in the past and have they seem to be the best outfit in terms of boat maintenance and professionalism.

Date of experience : 03 July 2022

Hello Colin, Thank you for your wonderful review. We're glad you had a great time with us in the USVI and we will pass your review to our team :) We look forward to seeing you again soon with pleasure. The Dream Yacht Charter team.

Very bad experience chapter 2

After having the bad experience described in my post of 04/11/2022 (see below Title "Very bad experience") Dream Yacht Charter asked me filling the form bit.lydreamyacht I filled in the form on 20/11/2022 but I never got a reply... If no compensation is soon accepted, after discussion with a lawyer, I plan a legal action. The complaint will be located in France. I also propose sharing the practical information (submit of a complaint to the court, steps...) for French customers wishing running a legal complaint. References of my contract Booking First 30 in La Rochelle (France) Contract 889258548 sailing trip cancelled April 2022 .

Date of experience : 08 April 2022

Dodging any issues.

We lost one day of our charter due to our freshwater being pumped into the starboard engine bilge whose bilge pump was not working and consequently filled up with water , at one point we thought we were sinking ! We returned to base as we had no water and no way of keeping it in the tanks even if we could have refilled. In another incedent in a torrential downpour a fixed cabin window leaked and destroyed my laptop. The reply from DYC main office was less than helpful. The laptop destruction was our fault as we put it in the wrong place and the lost day was ignored. Be very carefull when dealing with the main office they seem only to want to dodge any issues which involve any sort of refund.

Date of experience : 17 April 2023

Thank you for contacting us, Doug. Customer satisfaction, safety, and happy sailings are and always have been our top priorities. To assist you with this issue, please fill in this form (https://bit.ly/dreamyacht) so we can investigate your case further. We sincerely appreciate and value feedback from all guests, as comments like yours help us to improve our service. Thank you for letting us know, the Dream Yacht team

RUN away from DYC

Run, do not walk, away from these people. "Dream" Yacht Charter should be "Nightmare" Yacht Charter. We had the misfortune to give them a deposit for a charter in Tahiti before Covid hit. While other travel industry companies tried to be reasonable, DYC continually tried to squeeze us (like initially demanding full payment far in advance of our charter that never happened.) I understand Covid was hard for everyone, but the way these people jerked us around, changed the rules, made unreasonable demands, is just too much. Eventually my group decided we would rather lose our deposit rather than give these people another dollar of our money. You have been warned.

Date of experience : 12 May 2021

Dear Mike H, Thank you for your feedback. Hearing about your customer experience helps us understand where we need to improve. This year has been a challenge for many in the tourism industry. We adjusted our booking policy to try and make it as flexible as possible and we are sorry your booking was impacted. Best wishes, the Dream Yacht Charter team

What an AMAZING experience

What an AMAZING experience. We’ve just returned from a week long skippered charter from Corfu, sailing around the beautiful islands of the Ionian. Paxos, Antipaxos and Corfu Old Town were beautiful and the secluded bays we had the pleasure of visiting thanks to our local skipper, Nicholas, were simply overwhelming. Fly and flops are no longer for us - we’ll be chartering with DYC for the foreseeable future. Shout out to our skipper who made the holiday as fantastic as it was. We couldn’t have asked for a better week.

Date of experience : 02 July 2022

Hi David, Thank you for your wonderful review. We're glad you had a great time with us in Corfu and we will pass your review to your captain :) We look forward to seeing you again soon with pleasure. The Dream Yacht Charter team.

Fantastic experience all round

Fantastic experience once again delivered by Dream Yacht Charters in the UK. Transparent pricing from the start and excellent value. Could not believe that the insurance indemnity was included in the price! Lorraine could not have worked harder to guide us on location and yachts to suit our needs. Any questions were dealt with quickly and professionally. The yacht we chartered met with our expectations and I have no doubt that had we experienced any difficulties at the base, Lorraine would have done her utmost to sort. Thank you for such a first class service. We will continue to charter from Dream Yacht Charters without reservation

Date of experience : 30 September 2023

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Dream Yacht Charter has a rating of 1.6 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. Dream Yacht Charter ranks 469th among Vacation sites.

“DYC bareboat in Abacos. April.May 2023. S/V Yepa (on loan out of New Prov).”

This was my second time chartering with DYC in the Abacos - once before Dorian and the Rona and and once after - and I simply can't say enough good about the experience. The pre-sales team was great in getting us a boat and a plan that fit our trip, and the charter base in Abaco treated us like nothing short of family! We initially reserved a Lagoon 52; two days before boarding, we were notified that a sail drive on the 52 needed to be repaird - we were upgraded to a Bali 5.4 at no cost. The Bali came from the New Prov base, with a few minor issues at inspection - like all charter boats do - and the Abaco base took care of everything that morning. Chain counter was inop - we just counted like olde tyme. Bow thrusters were inop (first time I've seen bow thrusters on a cat --- why?). High Pressure pump on an A/C needing to be reset was the worst of it. Sailbag had the average charter-boat wear and tear, zero actual issues there. Watermaker worked fine for the week. Generator worked fine for the week. Fridge worked fine for the week. Icemaker worked fine for the week. A/C worked fine for the week (HP reset was before leaving the dock). Toilets, shower, sinks, stove, winches, lines, standing and running rigging, engines, etc, all in top shape. Two full propane tanks. Barbeque tools. SQUEAKY CLEAN barbeque (should be - it was propane). Bilges dry, through-hulls clean, circuit breaker fine, lights fine. Transom shower fine. Swim ladder fine. Hatches and ports and windows and doors all fine. Chart plotters up to date, no scratches or sunfade on any displays. Autopilot worked like a champ. Zero scratches on the magnetic compass. Dived the boat on a few snorkel outings - very little growth underneath, rudder and skegs all in top shape. A few torn handles on the dinghy - again, average wear and tear on a charter boat - we used the dinghy several times most days (had enough crew to require 2 trips on most outings), no problem at all. Dingy motor was tuned well. Kitchen was well-appointed. My brother is a chef, he brought his own tools, the second day he put his tools back in his bag. The charter base manager was great - we ran through our sail plan for the week and he suggested a few things that made the trip better. The charter base customer care manager was also great - checked to see if there was anything we needed to make our trip more comfortable or enjoyable, made sure we had answers to any questions. We hired a day skipper for 1 day, to help us learn the specific boat; I would not do the day skipper again. He was a contractor but I still put that on DYC because they hired him. I also put that on me - crew and I should have invested the time in walking the boat and dry-running certain operations instead of relying on someone else. We had a few challenges the first few days, and the base was always responsive and helpful. One of our crew got sunstroke towards the end of the trip, so we asked if we could come in early and stay on the dock. When we pulled in, DYC met us and asked if anyone needed medical attention - they had already called clinics to verify that someone was available should we need it. We did cause damage to the boat (sorry, owner!) - we notified the base when it happened, and reminded them of the damage when we pulled in. They went over everything with us, and we came to a very amicable agreement. I've got friends who are charter brokers; I've got friends who have discounts with charter companies; it might be different in other bases, but for the Abacos I simply can't think of any reason why I would not charter with DYC. Similar experience in 2018 on a Lagoon 42 in the Abacos with DYC. Watermaker, generator, sails, rigging, cushions, galley, cabins, heads, electronics, dinghy, etc, all in great shape.

“Class Action Suite”

Just had a disastrous engagement with Dream Yacht Charters. The boat was not acceptable having maintenance and safety issues. Given all the similar experiences of baiting (their sails and marketing … really good) and switching (their delivery … beyond bad) is there a class action lawsuit in the works … that we can join rather then their attempt to buy our silence?

Reviews (12)

• Follow David P.

Should you use Dream Yacht Charter? Read this and then decide. Our bareboat charter sailboat was advertised to have several convenient and appealing systems that would make a family's vacation safe and comfortable. However, we quickly found that some of the critically important and desirable ones were broken: - Broken windlass (no way to anchor safely – like having no brakes in a car) - Broken fresh-water maker (fresh-water rationing) - Broken AC (sleepless nights from the sweltering heat) - Incompatible propane tank valve (no way to cook our provisions - forced to dinghy in to buy expensive restaurant food) - Bad dinghy motor (unable to leave and return to boat reliably and safely) I heard from one of their USVI technicians that they know at least one onboard system was broken before they sent us out on our 10-day USVI vacation. Within 24 hours after leaving the marina, we discovered other broken systems. Over the next eight days I made 40 calls to their emergency mechanical hotline. On the rare occasions that a human answered (the voice mailbox was always full so no messages could be left), they repeatedly assured us that someone would be sent out immediately to repair all the issues. Finally, eight days later, they sent two technicians to fix one issue – they brought a propane tank with proper fittings so that we could now cook our provisions. Why did they lie about fixing the issues immediately? Why didn't they respond sooner? Why didn't they fix the issues before the charter? Why didn't they swap out the boat for one that was known to be usable? In addition to the broken items mentioned above there were other things that underscored negligence and chronically poor maintenance: - Heavily encrusted hull bottoms (looked like it had not been cleaned in years) - Badly damaged, unrepaired bow (potential water intrusion) - Failure to provide prearranged extras (they have yet to provide a refund) - Leaking windows (significant rain intrusion) - Filthy condition of cushions (appeared not to have not been cleaned for years) - Numerous broken snaps and Velcro (loss of cushions while underway) - Ripped helm bimini We were trapped on the boat in survival mode instead of joyous vacation mode with limited ability to stay at the locations we had planned to visit because the windlass was broken. It was unsafe, uncomfortable, and disappointing. It was worse than renting a camper van in the peak of summer in Florida, and finding that the brakes, AC, stove, motor, and other systems were malfunctioning or completely unusable. Wouldn't you at least expect a refund from the car rental company. I have detailed documentation on everything that happened - lists of all calls made and numerous damning images/descriptions of all the broken and deficient systems. These have been shared with DYC and I will gladly share any of this information with anyone who is interested to see proof of these claims. Upon returning home after the "vacation" I made numerous attempts (calls, e-mails, and certified letters) to seek restitution. After weeks of delay, they finally responded with a paltry and insulting compensation offer for ruining our vacation, and at this time they have refused to provide a refund or negotiate further to reach a fair settlement. They cannot and have not refuted the facts stated above. They know them to be true. They just don't care or want to provide fair restitution. This charter was not the only contentious interaction I had with them. Prior to this disastrous charter, I had two other unpleasant encounters. In the first one, they refused to honor a promise that was used to convince me not to cancel my reservation during the 2020 Covid shutdown. They promised to add two free days to the charter but never honored the promise. In the second interaction, they failed to return phone calls in a timely manner causing an important deadline to pass. Their sloth cost me a great deal of aggravation to prove, with documentation through numerous e-mails and telephone calls, that it was their fault that the deadline was missed. My experiences with them have convinced me that they don't care about anything, except getting your money. There are better more customer focused competitors out there. They have demonstrated that this customer's satisfaction was not a high priority for them. https://youtu.be/MH6t4v0Rrm0 #dreamyachtcharter #yachtcharter #sailingcharter #sailing #bareboatcharter #catamaranrental #sailboatcharter #USVICharter #catamaranrental #catamaranvacation #dreamyachtcharters #yachtcharters #sailingcharters #sailing #bareboatcharters #catamaranrentals #sailboatcharters #USVICharters #catamaranrentals #catamaranvacations #sailingtips

Tip for consumers: Don't use Dream Yacht Charter!

• Follow Jeff W.

Worst charter experience we have ever had (over 20 previous bareboat charters). Unsafe, uncaring, unresponsive, unwilling to try and make it right. We chartered for 2 weeks out of Nassau in July. Reserved a 1.5 year old Lagoon 40 in hopes of getting a nice boat in good condition. This is not a vendetta against DYC. I'd love to help them improve and make things right not just for myself but for others as well. The avenues I have tried to accomplish this so far have not worked. The largest problem was that when issues were found, DYC just said that's the way it is and did nothing to make it better on our charter or after. After months of negotiating, they offered $300 compensation on a 2 week charter without AC, without a safe boat, without a safe dinghy, and with many other issues. We had no reliable contact information for the base while on the boat. The number on our booking confirmation email did not work, and the number on Google did not work. The boat is a 15 min walk from the base and we were left to fend for ourselves or make the walk multiple times. We were given a semi responsive phone number at the end of day two. The boats AC in the port hull had been disassembled / removed from the port hull at checkout, and they have known about that for a long time, said it would take a week sitting at the marina to have it fixed. Although it was July in the Bahamas and we paid for AC, we were out of luck. After returning they offered $300 compensation. The boat ran on 220V European voltage, but had 110 appliances onboard DYC put a 110v toaster and blender on the boat. We found out that the appliances were 110V when the toaster caught fire. I had my entire family on a boat that caught fire because I trusted DYC!? Broken vessel rudder: The Port rudder had the bottom 1-2" missing, shaft was noticeably bent, delamination in the rudder showed significant algae growth indicating that the damage has been there for a long time. We did not dive the bottom of the boat in the marina, so we discovered this after the 7 hour passage from Nassau to the Exumas. Compromised steering on a boat should be a non-starter! Dinghy failures: Upon leaving the charter marina, the dingy davit eyelets on the dinghy ripped out of the rigid hull. The wood behind the fiberglass was rotten, black, and soft indicating that the dingy was old and neglected. This happened in the middle of the tight exit channel with coral / shoals on either side in seas much too large to safely recover a half hanging dinghy off the back of our boat. With no reliable contact number we brought the boat into the marina and backed into a slip. The workers lamented… "our dingy's are so bad" and then took off trying to find a replacement. They brought by different options that were completely unacceptable. Leaking dinghys that required constant bailing, dinghy's that did not even run well enough for the dock hands to get them to us, etc. We landed on a dinghy with two leaking tubes, an unremovable wooden plug JB welded in to drain plug, and a smoky engine with a damaged prop and questionable reliability. We asked for a better dinghy and were told that was it, otherwise we could wait a week for a different one. This dinghy almost sank while motoring back to our boat in a squall and put my family in danger. Mis-calibrated vessel depth gauge: During "checkout" I was told that the depth reading on the boat was absolutely the depth below the keel, not the depth below the waterline. Using a lead line and measuring tape, the actual water depth was 2 feet SHALLOWER than the reading below the keel. If we trusted the DYC base (I advise not trusting DYC) we would have been in danger of running aground. At checkout we were told the starboard refrigeration unit was a freezer and the port was a refrigerator. We provisioned for two weeks accordingly and bought a ton of meat and perishables to be frozen in the starboard "freezer" With food costs in the Bahamas, and accounting for people for 2 weeks this was a large sum of money. The starboard unit was always meant to be a refrigerator and would not reach freezing temps. Most of our meat spoiled and was wasted. We have worked over the last 3 months to give DYC the opportunity to make this right and they have come back with a $300 refund which is insulting. I write this review in hopes of saving others from going what we went through. We spoke with other DYC guests at the base who went through similar issues. We toured the Moorings base at the same location and it looked very impressive and was a stark contrast to what was going on at the DYC side.

• Follow Kathy T.

We bareboat chartered a catamaran for two weeks in June in the Exumas - my husband, me, our three kids aged 11-25, two teen nieces, and one boyfriend. The cat pictured was so perfect, 4 separate cabins with private heads each and three spacious common areas. When we arrived, we were told the boat we were supposed to charter had been damaged by the last charterers. There were no more cats available (although we saw plenty all around us) so we were downgraded to a monohull with two private heads and one head off the salon for the other cabins to share. We were very much looking forward to the cat, not only for the ideal sleeping arrangements, but also for the luxurious shared spaces - a monohull does not compare and eight people quickly gets crowded. The bahamas anchorages are very shallow, having a monohull meant we had to anchor far out or avoid anchorages we could have gone to in a cat. We were also assured hard kayaks were available but when we got there, there were only inflatable kayaks that took forever to inflate - and they forgot to give us paddles! The base also provides shuttling to the nearby grocery store for provisioning, but it was very expensive despite the short trip (and should have been comped considering the problems). It would have been nice if provisioning was provided like Moorings does. Fitting everyone for snorkel gear and fins was irritating insanity. Rather than letting us pick our gear like Moorings does, a woman kept bringing us fins to try on and then she would run back to the storage area and get new ones for us to try on. It took forever and somehow we ended up missing an entire set of fins and a snorkel to go with its mask - so we had to take turns snorkeling rather than all go together. Also, the chart chip we were given was completely unreliable, the depths were not even close to correct - my husband had just been on our sailboat in the Bahamas the week before (our boat had an issue, hence the charter), and our several year old chart chip was spot on. The GPS screen on the monohull was in an awkward spot so you couldn't easily watch it when you were at the helm. The boat was not available for us to leave at 5pm, we had to stay until the next day to repair the water pump and a broken fan (replaced with a fan without a protective cover, right by our head in a berth). During the checkout, we were told the boat had a shallower draft than the boat's documentation said. We had other issues with the boat, oil was spilling out of the engine and the forward sump pump stopped working, dream yacht quickly flew someone to where we were to fix it but we had to stay at the island that had the airport and then we had to dinghy him back-and-forth, so we spent a few days dealing with this problem, rather than having fun with our six passengers. A battery was bad and the alarm went off for the entire trip, the repairman didn't fix that. The bilge pump ran continuously. There were no tools on the boat. The galley was pretty but so poorly outfitted we didn't even have pans to use in the oven (so the oven was completely unusable) and there were no potholders. The french press coffeemaker was cracked and not usable, no whisk, no mixing bowls, no measuring spoons, only one 1/2 cup measuring cup. We were told the bottom refrigerator drawer was a freezer but it was actually a refrigerator, so our meats defrosted until we figured out that error. Bahamas in June is very hot, normally we don't have air-conditioning, but this boat did have it. It didn't work in three of the cabins so those people were dying while others were freezing trying to get the air to with the all of cabins. Obviously we didn't use the air conditioning 24/7 since it required running the engine but the fans were a poor replacement, some of them barely worked or didn't work at all, five guests were miserable trying to sleep. At the end, we had to fuel up the boat, but we couldn't get anyone on the radio and had to wait outside of the channel for 45 minutes before anyone answered. Then we had to wait ages until it was our turn, because people sat at the fuel dock and didn't get out of the way when they were finished fueling. We had a great trip anyway, but it was not at all what we expected and paid for. We did get the difference between the two boats refunded, and the kayak rentals refunded, but we would've preferred to have the things we were willing to pay for. In the past, we have chartered with Moorings in the Bahamas and Caribbean, and Hinckley in Maine, and never had issues like this.

Tip for consumers: Charter with moorings

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Reviews 3.2.

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Friendly, professional & efficient

Just returned from a 1 week charter out of Pomer Marina, Croatia. The Dream charter team were 1st class throughout, Davor the base manager was professional, courteous & extremely competent. The yacht was spotlessly clean & ready for departure well before time. I highly recommend Dream Yacht Charter & will certainly use them again in the future.

Date of experience : 11 July 2022

Reply from Dream Yacht Charter

Hello James and thank you for your review ! We are happy you had a great time with us and we look forward to welcoming you back onboard again ;) Best wishes, the Dream Yacht Charter team.

Love the staff and service

We most recently chartered our first Catamaran in Exumas Islands, Bahama and had a magnificent experience. That was our 4th charter with Dream Yacht Charter and are very happy with the overall service, boats and staff at the base. All the bases we have visited are very busy- but we always feel we get what we need and are attended to. Love that they have bases all around the world. Have 2 more bookings this year - La Paz tomorrow and Naples, Italy in July. Never think about looking for alternative companies

Date of experience : 18 February 2023

Sailboat Chartered in Tortola in Horrible Condition

The captain was great but the boat was in total disrepair. The generator never worked, the toilet either did not work or worked poorly, the furniture down below was taped together with yellow tape, the ladder was dangerous etc. For all the money we spent to rent this boat we should be treated better

Date of experience : 15 February 2022

Hi Elliot, Thank you for your feedback. We are sorry you experienced difficulties and that your experience fell below our usual high standards. We can see that your booking is via a broker and our team has been in contact with them to move your concerns forward. After looking at your booking, we can see the base team offered assistance swiftly to minimize disruption to your charter. We can see an offer about compensation has been sent. Best wishes, the Dream Yacht Charter team.

Fantastic Charter - Great Trogir Base Manager and Staff

We chartered a 45ft catamaran. Boat was in excellent shape and we had no issues. Well equipped with chart book, extra propane and all other amenities. Base staff was super friendly and helpful and always asked us if everything was ok or if we needed anything when we passed them on dock. Base manager Tommi was super friendly and engaging, ensuring all of our needs were met and also took the time to suggest ports as well as booking slips for us. What a fabulous country and superb charter!

Date of experience : 20 May 2023

Baja is my favorite place now

Baja is my favorite place now. There was something for everyone: sailed under northerlies with mostly calm evenings, snorkeled, fished, bummed it on the sandy beaches, enchanted by pelicans feeding, greeted by the barking sea lions and explored the Ispiritu Santo island geology. DYC La Paz base provided competent professional support with a well provisioned and maintained boat. We were nourished well by an onboard cook arranged with DYC freeing us all for more play. A vacation and an adventure connected with nature.

Date of experience : 25 January 2022

Hi Taiyoko, Thank you for your review, we're glad you had a wonderful time in La Paz :) We look forward to welcoming you onboard again! Best wishes, The Dream Yacht Charter team

Dream yacht charter Dubrovnic…

Second charter to Aci Dubrovnic Croatia.From arriving early at the marina the team were fantastic. They were friendly and very efficient. The yacht handover was relaxed and the engineer was exceptionally helpful. With great information the team put you at ease and fill you with confidence that they are available should you need them. Thank you we will be back !

Date of experience : 22 April 2023

We booked our Aug 2022 holidays in…

We booked our Aug 2022 holidays in Dubrovnik (Croatia) with Dream Charter via Boataround agency in Sept 2021. Initially booked catamaran FP44 Hellia. Easy communication with Boataround, 10% discount. I give Boataround 10/10. In June Dream Charter upgraded the catamaran to almost new FP47 Saona 'Beyond' for free. All went super. The boat was ready on time and by 18.00 we were heading to Korchula. The holidays were perfect. Questions about sensors operation (in Hvar city) on the yacht were answered by phone on time w/o any stress. Dream charter is offering easy communication, professional service 10/10. I would deal with them again.

Date of experience : 19 August 2022

Appreciation to the DYC team in Zaton/Sibenik, Croatia

Unfortunately, our charter (Lagoon 42 Grand Tour) is over, boat was quite stable and we had a great time! Let me express my appreciation to the DYC team here in Zaton/Sibenik, Croatia and the quality of this boat (knowing a lot of other DYC bases and boats woldwide, since I am yacht owner at DYC myself). The boat maintenance and customer care is really recognizable good, fast and reliable. Very convenient and it supports a lot our life on board. Everybody felt very well. MERCI BEAUCOUP for this!!

Date of experience : 17 June 2023

Dream Yacht Charter Raiatea Bora Bora

We had a blast on a 5-days trip around Raiatea, Taha’a & Bora Bora. Conditions were exceptional so was the crew. We had a beautiful and confortable catamaran for the 7 of us with plenty of space. The crew was super friendly and knowledgeable bringing us to beautiful snorkelling and cultural places around the different islands. Definitely a once in a lifetime experience!

Date of experience : 05 January 2024

Awful checkin experience in Olbia…

Awful checkin experience in Olbia Italy. Boat are not ready nor checked: fuel was not done (they forgot… so we had to do it), dingy’s engine does not work, safety not respected, beddings rented are not available No management

Date of experience : 01 August 2021

Hi there, Thank you for your feedback. We've recently changed our cleaning crews and this did create some issues as the previous company was not up to standard and the boats needed recleaning, causing delays. We are sorry for your experience and please get in contact with your booking number if you want us to investigate further on [email protected]. Best wishes, the Dream Yacht Charter team

Top experience!!

I am a seasoned skipper and have chartered with many companies in the past. A few months ago, I met Dream Yacht’s Head of Customer Experience, Edouard, at an event. His passion for customer centricty convinced me to give Dream Yacht a shot for my next trip that I was planning in La Paz. From my arrival at the base in La Paz, the Base manager, Ernesto, his staff, and the crew on board, made my trip memorable. I will definitely be booking again with Dream Yacht and will highly recommend to anyone looking for an amazing experience.

Date of experience : 07 May 2023

We had a fantastic holiday from Pozzuoli Italy

We had a fantastic holiday from the Pozzuoli Marina. Really easy introduction from the base staff and the engineers before and after we returned they are very friendly. We visited all the many Islands that are in easy reach of this Marina in our luxury Bali 5.4 Procida, Ischia,Ventotene,Ponza,Positano,Amalfi and Capri. We have been sailing with DYC for 5 years France, Palma, Martinque, Bahamas, Greece and Croatia and we look forward to our next 5 years. Thank you DYC

Date of experience : 20 August 2022

Hello Gary and thank you for your wonderful review. We're glad you had a great time in Italy and we will be happy to welcome you onboard again soon. Best regards, The Dream Yacht Charter team

Boat was in perfect order and plenty of anchorage In February

Boat was in perfect order. There are plenty of anchorage In February. Water is blue. We explored ridge (North) part of the island. Quite pretty area. Base was very helpful with suggestions, docking and weather. Definitely want to go back and explore Southern side of the island.

Nightmare Yacht Charter

My husband and I, and several of our friends, recently returned from a trip with Dream Yacht Charter. (see full review at tripadvisor.com as this site limits length) Overall: service was terrible. Captain and crew were unprofessional, and abandoned the guests on the boat, which was unsafe. Captain would leave the boat unmanned for hours at a time, not returning until 3am.Captain and stew arguing in front of guests. Stew quit on us mid charter. Generator broke. We had no AC and limited clean water so we were told we could not shower. Food was not good. We spend our own money for provisions. Company will not make this right and refuses to offer us a reasonable compensation for a terrible experience. Stay far far away from this company. Kelsey D. Canton, OH, USA

Date of experience : 27 May 2023

Hello Kelsey, Thank you for taking the time to share your experience. We’re so sorry to hear that your boat did not meet your expectations and fell below our standards. We see that your complaint has already been addressed by our customer experience team, and has been settled. Still, learning about your situation helps us understand where we need to improve and allows us to prevent it from happening again. Thank you for letting us know, the Dream Yacht team

An efficient and tightly run operation!

As a boat owner/partner with Dream Yacht of a Lagoon Catamaran in Croatia I was initially anxious as to how my boat would be maintained by the Marina Team. However to date I can say that the entire experience has been trouble free with all the staff making every effort to look after the boat and ensure that everything aboard is in good working order for their clients. Although a very busy base they run a very professional and tight ship with Marco the base manager personally getting involved to make sure things run smoothly. Full marks guys!

Date of experience : 04 November 2022

Excellent customer service

We reserved a by cabin charter out of Guadeloupe Oct 2021. No flights into Guadeloupe from Canada and we could not re-enter Canada from Guadeloupe either eu to Covid 19 protocols The very gracious Dream Yacht team allowed us to book in Oct 2022, they had our deposit for over a year as we had originally booked in Feb 2021. We had notified them of an issue Two months prior. The Oct 2022 cruise with the Guadeloupe crew was fabulous. Highly recommend.

Date of experience : 08 October 2022

Not so nice

Good: uncomplicated check-in in Greece and nice marina with restrooms and restaurant. Bad: our ship was in very bad condition and looked dirty inside and outside. It was not equipped like it was offered to us. The staff did not respect our complaint and did not provide any discount, saying we are the last crew using the ship at the end of the season. Do not buy the WiFi, it never worked and was never useful. Not a good experience

Date of experience : 03 November 2021

Thank you for your feedback and we're sorry to hear you have experienced issues during your sailing vacation. We would like to investigate further and advise you to contact us with your booking information on [email protected] so we can assist.

Best Trip Ever!

My group of 8 adults who have sailed together in the past had a wonderful experience chartering a catamaran in the USVIs from Dream Yacht charters. The cat was a Brand New Lagoon 42 and we were it's very first charter. We loved the boat! It was very comfortable and easy to sail/operate. We went to Culebra, St Thomas, St Johns, and Buck Island during our 7 day voyage. It was the most fun I've ever had on the water. The Dream Yacht team from booking and preparing for the trip to the port folks who oriented us with the boat and sailing areas were all fantastic. We will definitely charter with Dream Yachts again!!

THE BEST!!!

I’m currently in the Maldives and having the time of my life. Captain Jack and the crew are professional, safe and FUN! The boat is immaculate and the food is delicious. He even makes CAKE! The beds are surprisingly comfortable and we are all sleeping 9 hours a night. If you like island hopping, there is no other better option than Dream Yacht Charter. We will be booking Tahiti next year.

Date of experience : 27 November 2021

Hi Cynthia, Thank you for your review of the Maldives, we're glad you are having a wonderful time in this special part of the world. We look forward to welcoming you onboard in Tahiti in 2022! See you then, best wishes, the Dream Yacht Charter team

The Exumas 2023

My wife, along with my two kids have just returned from a 10 day charter in the Exuma’s. Based on all the feedback we were reading on the forums we were showing up to Nassau with low expectations. Our experience was totally awesome!! From the initial stages where we were booking the trip to our reception, along with the technical overview, everybody was completely professional. At one point we were out of propane, because there was a slow leak they actually delivered down into the Cays extra propane bottles. And if I was to rate our experience, it would be VIP all the way.

Date of experience : 12 March 2023

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Bad Service Experience

Want to plan my boat trip with DYC and was quite excited to call the service line in Germany. But unfortunately the service lady in Germany was extremely unfriendly yelled at me on the phone, didn't listen, was extremely rude and finally just hung up. I have never experienced such bad customer service in my life. The whole procedure raises doubts about the seriousness of the company and the service on and around the trip. Although of course it can also be a single dissatisfied employee I have now high concerns in doing a trip with DYC. — Feedback receive from DYC see comment below. The answer show exactly the same pattern as of the service line in Germany. No customer centricity due to claiming that the service person of DYC did everything correct but in fact they explained only the company view without the customer view. In addition stating wrong information about the service call I had initially. There has never been an ask for a discount in fact I was asking for good service and a regular offer. I assume that this review was written only in favor of the service line in Germany without taking the customer not consideration.

Date of experience : August 21, 2023

Reply from Dream Yacht Charter

Dear Mar, Thanks for your feedback. We are truly sorry to hear about your disappointing experience when reaching out to our service line. We apologize for any inconvenience and frustration this may have caused you. Providing exceptional customer service is a top priority for us, and we deeply regret that we fell short of meeting your expectations on this occasion. After an internal review we analysed the situation with the team involved and we must state that our sales agent did her job properly and although she was not providing the sort of discount that you requested due to our close collaboration with the travel agencies in Germany, the team member was always professional and attentive. We cannot offer discounts on our prices to compete with the trade in the market, as it is a highly unprofessional practice. We have a policy of matching the prices but never competing against our distribution partners. Having said that, we would like the opportunity to make this right. If you would be willing, please contact our customer service team again, and we will do our best to address any questions or concerns you may have about planning your boat trip with us. Warm regards, Dream Yacht customer Service Team

I truly recommend DYC as a great…

I truly recommend DYC as a great charter company with great offers and excellent fleet all around the world

Date of experience : March 23, 2024

Chartered a 52 Dufour in the British…

Chartered a 52 Dufour in the British Virign Islands and the boats systems were absoluely shot. End result, no electrical power, no AC, no wifi, no chilled ice or food, no sleep. Thats not a holiday - thats an endurance challenge. I averaged about 3 hours per night for 7 nights. The boat just had not been serviced properly, with serious seperate issues with generator, batteries, auto pliot malfunction, jammers, bilges, heads and propane/CO sensors (or maybe an actual leak?). No power menat no AC and no Wifi, no charging of phones and limited fridge use. Dream Yachting Charter did very little to sort these issues during the week - several visits that didnt mprove very much and took up valuable time. They acknowledge that they briefed us completely incorrectly regarding the use of the generator which exasserbated the problems. There were missing tools, medical supplies and generally a poor inventory. Their solution to the propane/CO alarm constantly going off was to disconnect it. So I was super nervous it wasnt a sensor issue but an actual leak. But no-one died, so thats ok right?! We slept with all the hatches open and on deck if we could. I'm imagining they broke a number of regulations with this approach - perhaps I should report them to the Authorities? Back at base, the manager, Richard, admitted all of the issues and thanked me for my feedback. There was a standard refund form for about 15% of the rental ($550) and I refused to pay for the fuel ($200) so that saved me another few percent. They agreed $50 for ruining our ice and food - wow. There was no more to be had. Even the broker (Helm) put pressure on them and in the end felt so bad, they offered a similar credit back from them for future rentals (not with DYC!) - so at least someone has a business conscience! Absolute disgrace. Own your issues Dream Yachting and compensate properly for giving people a lousey time.

Date of experience : November 18, 2023

A absolutely disappointing trip

We had booked the “Dream Grenadines” sailing tour with Dreamyachtcharter. We met all requirements (PCR test). In preparation for the trip, I wrote a lot of emails to clarify any problems. The information I received in advance was poor. When we came to check-in on the evening of departure, we were informed that the tour had been changed. Allegedly, some passengers did not have the necessary test. We later heard that the crew was only assigned the tour at very short notice. So who was missing the test? About the travel plan we learned that the islands of Marie Galante and Les Saints off the coast of Guadeloupe are to be visited. The exact program was only shown to us in French, which we do not understand. The request for an English translation was not met. We spent almost two days at sea in uncomfortable seas, had two shore excursions, the one on Marie Galante consisting of a visit to a closed museum, two rum tastings and a visit to a cassava factory where there was nothing to see. We anchored within reach of a sandy beach only twice. Overall, the tour was boring. As compensation for the costs of the now unnecessary PCR test, we were waived the payment of the cash box. Since we only went on excursions worth $ 45, we also got the rest of the money we had paid (€ 175 p.p. were paid) for excursions. The repayments were only made after a tough discussion. There was no excuse or other compensation for lost vacation fun. We felt like second class tourists because another boat was doing our planned tour.

Date of experience : December 17, 2021

Hi Wolfgang, Thank you for your feedback. We understand your frustration about the itinerary changes but unfortunatly, is these hard time, we are also dependent on the restrictions regarding Covid, directly on spot, and as you saw since 2 years, everyday restrictions can change, that's why we specify that the itineraries can be modified without notice. We’re very sorry that your sailing vacation did not meet expectations and we hope you return to sail with us again so we can show you can enjoy the best of a normal cruise. Best wishes, the Dream Yacht Charter team.

I'm on Day One of a Disaster Sail with DYC…

I'm on Day One of a disastrous DYC experience and there seems to be no real effort to make it right. My fiancé has had multiple discussions with DYC about the "luxury" Bali 4.0 4+2 we were booking fully equipped. We arrived at the Marina yesterday to find we're being given a boat with NO AIR CONDITIONING and a BROKEN WATER MAKER. After much debate, we were finally told we could miss half a day of sailing today for DYC to try and fix the water maker. First night on the boat was a "fun" experience of learning all the other things that don't work on this tired and worn vessel - stuck galley window (extra necessary for airflow in an unairconditioned vessel) non working stove (makes it hard to feed 5 children) galley beds unmade (boat booked to sleep our party of 9 only sleeps 8) NO working deck lights and no damn dinghy. Don't even get me started on the sleeping conditions. One of the boat batteries won't hold a charge so we basically have one and the alarm kept going off forcing us to get up and run the engines to recharge them to keep the mini fans in our rooms running. The lumpy, flat pillows and scratchy bedsheets made sleeping even more impossible after being soaked with sweat. We begged yesterday for a different boat and were told they "have none" but that if they can't fix the broken water maker, they'll reimburse us for having to stop in ports every day or so to fill up our tanks. That's NOT a solution and it doesn't resolve all the other problems with this boat DYC, it's Day One for us - how do you plan to make this right before our entire vacation is a disaster? - J Pepper

Date of experience : November 23, 2021

Hi Kirk, We’re very sorry that your sailing vacation did not meet expectations. We would like to investigate further and advise you to contact us with details of your charter experience and booking information on [email protected] so we can assist. Best wishes, The Dream Yacht Charter Team

Chartered a monohull in Tahiti

Chartered a monohull in Tahiti. Ashley was wonderful in coordinating the details. Boat was ready to go and fairly well maintained. No problems

Date of experience : February 19, 2022

Hello David, thank you for your kind review ! We are happy you had a great time in Polynesia. We look forward to welcoming you back onboard again. Best wishes, the Dream Yacht Charter team.

The staff was amazing

The staff was amazing. They were laid back, helped us with all of our questions, and were very accommodating when we wanted to upgrade from a 40' to a 46' vessel. I plan to charter my next boat with Dream Yacht Charters!

Date of experience : May 05, 2023

Their staff is very friendly snd…

Their staff is very friendly and supportive. Their service is very good. They always make sure that you are happy and come back to same company for sailing again. That is our third time with this company in 4 years. I look forward to sailing with this company again next year.

Date of experience : May 20, 2023

Dont use this company!

We chartered a catamaran to tour the Greek Islands. One of our top priorities was was to have AC - although the boat had it we we unable to use it unless the generator was running which made it impossible to sleep in two of the cabins due to the noise. We chose to pay extra for slips twice to be able to plug in in order to use the AC but neither supported the amps needed. We also paid for a water maker that had issues and for WiFi that never worked even once. The dingy that we needed to take us to shore operated spottily at best. Had to row it a couple of times. Hot water was also in short supply at times. Our Captain was really nice and worked to accommodate our requests best he could but did seem a little disinterested in really trying to fill the gaps we faced. One of the best parts of the trip was our cook - Julia was wonderful and served us delicious meals. When we returned to port it was sort of chaos - company inspectors came aboard and went in our rooms without notification. They also began needed repairs to the boat while we were trying to enjoy our last evening aboard. Very intrusive. When we discussed our issues with them they blamed everything on the captain so we got no satisfaction from them at all. I would not recommend this company if you are considering a cruise. Also note - the Aegean Sea can be very unpredictable - we had 2 days that were nice sailing but several that were just torture.

Date of experience : June 17, 2022

Hello Gloria, Thank you for your feedback. Hearing about your customer experience helps us understand where we need to improve. We are sorry your experience was not what you'd hoped for but unfortunatly, yes the generator is required for the AC to work, which can be a bit noisy, that's why most of the time it's OFF at night. Same for hot water, which is limited on boat. It will be the same on all boats in all charter company. For the rest of your comments, we took good notes of it and will pass to our team on spot. Best wishes, the Dream Yacht Charter team

Most professional

Most efficient, professional and courteous service during booking process. Base in Marsh Harbor most helpful and informative. Bali 4.5 was in excellent condition (except watermaker not working). Our skipper was very easy going, informative, knowledgeable and skilled. We could not be happier to recommend this charter base in the Abacos.

Nightmare with Dream Yacht

I have chartered many yachts before, Moorings and Sunsail many times and never had issues. This experience was unbelievably disappointing. We chartered a 16000 yacht to Abacos, Bahamas. The first night while staying in Marsh Harbor we had a warning light with the fresh water maker and told the captain about it. He told us that it was fine, and we left. We ran out of water about half way into the trip and the captain told us he had contacted the manager and they could not send someone out to get us more water. He pretended to call the manager and said they couldn't send someone else to fix it. We went the last 3 days without fresh water to take showers etc. On day 2, the toilet in the master suite wouldn't flush , he told us that my girlfriend used too much toilet paper and it was too expensive to fix. We used the manual toilet on the other side of the boat the rest of the trip. On day 5, on rough water, the toilet spilled and it was horrific. No cleaning supplies, no fresh water, the smell of human waste in our master suite was unbelievable. When we returned the manager said the captain didn't know how to empty the toilet and nothing was wrong at all with the toilet itself. Obviously the captain did not contact the manager about either of our issues. When the manager looked over the water system it was working but the captain did not know how to use it. I contacted Dream Yacht to tell them about our experience and they kept passing my email along never addressing our concerns. We will charter many boats in the future but we never use Dream Yacht again.

Date of experience : April 24, 2022

Hi Mike, Thank you for taking the time to share your experience. We are sorry to hear that your boat did not meet your expectations and fell below our standards. To investigate the case, please fill in this form (https://bit.ly/dreamyacht) as it is our goal to provide the best experience, and we take that commitment very seriously. Thank you for contacting us, the Dream Yacht team

La Paz Dream Yacht Charter

- La Paz DYC Base Staff has been amazingly kind and supporting. They have been focused to make our week enjoyable from the very first moment We landed in Marina Costa Baja. A special thabks to Ramon, Base Manager, super effective with his Navigation Brief which was super helpful to sail and anchor safely. - The check in was smooth, and We managed to identify some small issues promptly solved by the technical staff. One point to be improved is the check list form itself that was missing, so formally We did not have any check in document duly signed. Recommendation is to take picture of anything that may end up creating discussions at check out. Some othe issues arised during navigation, one potentially dangerous related to the di ghy supports: they were old and oxidated and one broke during navigation and We had the dinghy hanging from one side until We reached a safe areas to secure it. The boat already had some years of age and replacement tools are not always easy to find here in La Paz, according to what We’ve been said. - Navigation in this area is a priviledge. The desert on land and an amazing life at sea is the major contrast You will experience. Stunning sunsets and aun rises, turquoise water and great hikings is something You will never forget. - After one week surrounded by pure nature with no phone coverage (be prepared to communicate only via VHF), We came back to Marina Costa Baja, filled the tank and moored the catamaran with the support of our super helpful DYC Base Staff.

Date of experience : February 21, 2022

Hello Francesco, thank you for your great and complete review ! We are happy you had a great time in La Paz and we look forward to welcoming you back onboard again. Best wishes, the Dream Yacht Charter team.

Don't let your dream vacation turn into a nautical nightmare like ours!

Dear sailors and travelers, I am writing to you with a heavy heart and the need to warn you about my disastrous experience with Dream Yacht Charter (DYC). Recently, I entrusted this company for a dream trip through the Caribbean, only to find myself plunged into a nautical nightmare that dashed our carefully planned vacation and endangered our lives. From the outset, DYC's service left much to be desired. While the first few days of our journey went smoothly, everything unraveled when we experienced serious mechanical issues with the vessel. Two engines failed mysteriously, leaving us stranded in the middle of the ocean with no propulsion. Imagine the anguish and fear of being stuck at sea with families and children on board! But the worst was not just the mechanical failure, but DYC's incompetence and lack of accountability in addressing the situation properly. They ignored our distress calls, left us adrift for hours, and only after the situation became critical did they decide to take action. And I can't even begin to describe the additional problems we faced when we were finally "rescued"! DYC's response to this disaster? A refusal to acknowledge their responsibility and an offer of insultingly insignificant compensation. Not only did they refuse to reopen our claim, but they also attempted to discredit our version of events, implying that we were never offered the additional sailing days we claimed. Dear sailors, if you value your safety and your vacation, I urge you to steer clear of DYC like the plague. This company not only lacks integrity and professionalism, but also jeopardizes the lives of its customers with its negligence and lack of care. Don't let your dream vacation turn into a nautical nightmare like ours!

Date of experience : October 27, 2023

Scrub Island Charter

Scrub Island Charter. Catamaran was in great co9ndition, Captain Kimbo was awesome. Service and experience was awesome. Thanks James Perez

Date of experience : July 08, 2019

Will not charter again with DYC

Will not charter again with DYC. We had a bare boat on Martinique with several severe safety related issues, wich led to a much less adventurous cruise than planned (we decided not to do island hopping under windy conditions with un-closable seacocks, unserviced life-raft, provisional fixing of gas bottle etc etc). I complained at the base and with the sales representative, both listend carefully, nobody ever came back to me with a compensation or even proper feedback. This is not acceptable for a >10k€ charter deal. In the future, I will charter at local/smaller companies - with the help of a good charter agency you can find reliable charterers everyhwere that are passionate of their fleet, maintain their boats professionally and are grateful for feedback. I am an experienced skipper with a long charter history. I am usually very tolerant with minor defects, travel with my own tool set and lots of equipment. UPDATE Feb,27: I filled in their questionaire (the third one in this matter), received an hectic but otherwise useless mail by one of their employees and that's it, "investigation" done. Despite some really friendly people working at DYC, the company obviously is not interested in (or capable of) a good customer relationship management. Very disapointing!

Date of experience : December 26, 2022

Hi Thomas, thank you for taking the time to share your experience. We are sorry to hear that your boat did not meet your expectations and fell below our standards. In order to investigate the case, please fill in this form (https://bit.ly/dreamyacht) as it is our goal to provide the best experience, and we take that commitment very seriously. Thank you for contacting us, the Dream Yacht team.

Great yacht charter company

Great yacht charter company. Very well organised and well maintained yachts

Date of experience : June 01, 2024

RDream Yacht Charters or Danger Yacht Charters? You decide.

Rental Period: 06.08.22-06.19.22 (BVI-Scrubb Island) Boat: 52’ Darfour Captain: 45 years sailing experience. Six Pac and 100 Ton Cert., Annapolis School of Seamanship. One transatlantic crossing, Cape Horn rounding. Until Irma, 10-year owner 43’ Beneteau. Issues: 1. Fuel filter laying on engine block and leaking. DYC: “happens all the time, nothing to worry about.” Begrudling repaired after Capt. refused to leave dock without repair. 2. Generator not staying on: DYC: Per Chris, apparently chief mechanic, “Bypass 50 amph fuse.” Result: entire electrical line (approx 6’) catches fire, salon filled with smoke and fumes, repair-person flees to aft deck, passengers evacuated and placed in dinghy. Heat of burnt electrical line joins with fumes from leaky disel fuel bladder resulting in thickening of smoke. DYC: deny demand for replacement boat, deny demand to be put up in hotel at base. “(Richard)We will make adjustment in bill when you return to base.” Richard does not check in later to see if everything okay after 3rd repair. Does not meet boat on return to base. Does not adjust invoice. 3. Leaky fuel bladder. Pull plates under mattress in rear starboard cabin to work on generator and discover pool of diesel fuel around poor repair of fuel intake/bladder union. DYC: “Nothing to worry about.” Fuel just wiped up. 4. Front glass plate missing from microwave oven. DYC. “Nothing to worry about.” Refuse to replace microwave. 5. Port winch broken. Had to manually pull mainsheet and other lines through winch, locking line frequently to rest. DYC not contacted because wanted to go at least a day or two without having to stop for repairs. 6. Anchor Windless: Broke on last day. Manually hauled in 100 feet of anchor chain and anchor. 7. Motor: During last 2 days rpms dropped without warning to nearly stall engine (fuel tanks full). 8. Swim platform: Manufactured for ladder that extends into water with handles to be inserted around ladder to climb back on board. Handles not provided. Multiple days of having to use two people to help adult swimmers on board. DYC bring to boat after request. 9. Radio: Handheld mic broken. Turned on but would not broadcast. Had to use my handheld VHF radio. (Pics avail.)

Date of experience : June 25, 2022

Kos flotilla 25/09/21

Have just returned from Kos having sailed on the yacht DODO, a Dufour 46, this boat was an absolute disgrace and should not have been given to clients, forward stbd cabin mattress soaked through and drawer full of water. Company agent John spent the handover telling us what didn’t work (he forgot to mention the VHF or the mooring light ) was unhelpful over the mattress, ( what do you want me to do about it, put it in the sun ) it took 4 days to dry ! He told us all the damage to the hull fixtures and fittings and electrics were due to be put right in the winter. Our friends who were on a Hanse had DODO the year before and said the yacht had exactly the same problems last year. If you want to go sailing spend a little extra and go to a company that cares, this company very obviously does not, don’t take my word for it check out the review sites. 18/10 Review update, despite the reply given by Dream Yacht Charter I have received no compensation or update, my thoughts are why would you be discussing this with Seafarer, I and my friends are the ones who were inconvenienced and treated somewhat shoddily by your company and paid a substantial fee for a boat that should not be on the water for safety issues alone.

Date of experience : October 03, 2021

Hi Ron, Thank you for your review and we are aware that there were issues with your yacht during your charter. Our team is in a discussion with your broker about compensation. We are very sorry and hope to see you again soon to show you how things have changed. Best wishes the Dream Yacht Charter team We'd just like to add that for all bookings made with a broker, all communications go through your broker. We advise you to get in touch with them, as we have been liaising with them about your charter. Best wishes.

Two year old Beneteau 51.1 was in…

Two year old Beneteau 51.1 was in pretty rough shape. Clean, but lots of scratches, torn Bimini, etc. Main complaint is that there should have been power winches on a boat this size and there wasn’t. DYC staff was very good and extremely helpful.

Date of experience : January 11, 2023

Hi Rick, thanks so much for your review, we're glad you had a great time with us. In regards to the main complaint, we'd like to clarify that some of our boats do have power winches, and some don't and this is indicated on the specs. The boat booked does not have power winches (and wasn't described as having them), however in the future we are more than happy to work with you and find an alternative that suits your needs. Thank you very much, we hope to see you again soon! Dream Yacht Team

Nightmare Yacht Charter

Should be called Nightmare Yacht Charter. This was the worst yacht experience of my life. A broken generator meant we had no electricity and no a/c, all week. We were promised a repair on day two, but it was on day four that we lost a half day in dock, at our expense, while an engineer tried to fix it. He claimed success but after he’d left, we realised it was still broken. Dream Yacht Charter said they were not happy with his work either. We were on the boat Sjevernjaca, which is barely maintained. Cockroaches were seen in the kitchen and two of the bedrooms. Cupboard doors are broken, with knobs snapped off, so you need a knife to open them. The fridge door handle is just held in place with black gaffer tape. The freezer melts ice cream. The water tank is only half the size it needs to be, for this size of boat, so you need to constantly desalinate sea water under engine power (no sailing without engine fumes). There is no hook up for power in the marina. The toilets back up, swilling dirty water onto the bathroom floors when at sea. Not all the showers drain properly. The bilge pump kept firing up at night, interrupting our sleep. On one day, a main battery completely discharged, so we could only get the port engine working with auxiliary power. After a week with all this, and with no electrical power or a/c, I could not wait for the vacation to end. We met the captain of another vessel who told us he knew the reputation of our boat. We got back and a compensation form had been pre-prepared for us. The business model seems to be overcharging for a poorly maintained yacht, and then paying compensation. This was a holiday to never forget, for all the wrong reasons. Use Dream Yacht Charter at your own risk.

Date of experience : June 04, 2023